Shipping Policy

Our shipping warehouse will be closed on each of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Additions/Deletions Within Orders

We are unable to modify any orders once they are placed. Please double check your order before hitting submit. Thank you!

If you are trying to take advantage of a free offer using a coupon code, and you cannot get the coupon code to process, contact Customer Support before completing the order. If you complete the order and then contact us, we cannot guarantee that we can add the free offer to your already completed order. If we are unable to add the free offer to your original order, and it qualified for the free offer, you can still receive the free offer, but you will be responsible for paying for the shipping cost.

Backorders

We do our best to maintain our "in stock" status on all items. In the event an item goes into backorder, we will remove the out of stock item(s), refund your credit card/PayPal account, and ship the remaining items to you. An email will be sent out to notify you of the status of your order.

Shipping Address

**The customer is responsible for providing the full shipment details. Please make sure that your shipping information is correct and complete before submitting your order**

  • Jing Soda is not responsible for delayed or returned shipments as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
  • If you have unintentionally entered in incorrect information please immediately contact Customer Support. We cannot guarantee that the information will be able to be updated before your package ships out, although we will do our best to make the changes in the system.
  • If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
  • If your package ships out with an incorrect address on it, but the package is eventually returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package or else we can refund the cost of the products in the order minus a restocking fee. Please note you are also responsible for any return postage fees.
  • Please do not enter both a street address and a PO box number, as this will delay the shipping of your package. If you enter a street address and a PO box number, we will ship to the PO box.

PLEASE NOTE: Support emails will not be answered on weekends. We will do our best to contact you as soon as possible once we receive your request for support.

Processing Times

  • Orders are usually processed within 1-2 business days of receipt from our warehouse. Delivery time quotes begin from when the package leaves the warehouse after processing is completed.
  • Processing may take 2-3 business days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
  • The warehouse will be closed on the following days in observance of holidays: January 1st, May 27th, July 4th, September 2nd, November 28th, and December 25th.
  • You will receive an automated email from the warehouse with your tracking information when the package ships out.
  • Orders placed after 10am PT Monday through Thursday will begin processing the following day.
  • Orders placed before or after 10am PT Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
  • Delivery by the shipping carrier may be delayed during holidays.
  • Orders may be placed on a temporary hold of up to 5 business days if order details are incomplete or require additional review. 

Please see "Sales and Promotional Periods" section below for more details about specific sales periods.

Missing Packages

  • Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
  • We are NOT the delivery carrier and are therefore not responsible for undelivered packages. However, we may be able to reship a package based on our investigation with the carrier.

Sales and Promotional Periods

  • Coupons may not be used in conjunction with sale items unless otherwise noted.
  • During sales and promotional days, orders may take 3-7 business days to process.

DOMESTIC ORDERS

**All DOMESTIC retail orders within the CONTINENTAL (contiguous) U.S. over $69 qualify for FREE Shipping!** Free shipping method utilized is USPS Ground Advantage.